I spoke to a woman today who told me that she is paying way too much for insurance but she will not change companies because she’s uncomfortable trusting any insurance agent to not be “a sleaze ball”, and that my friend’s is an exact quote. I told her about Hudson Valley Agents, I even went so far as to say, “Hudson Valley Agents is the Hudson Valley’s best family owned independent insurance agency!”, talk about shameless promotion! I think insurance agents have an undeserved bad reputation so today’s blog should help clean that up.
Independent insurance agents are some of the hardest working people in the insurance business and perhaps it is time we acknowledged this fact. Before one can actually call themselves an insurance agent they have to learn the business, they have to study and pass a state licensing test and have hours of continuing education to keep that license. They need to be versed in many different types of insurance and have a well honed business sense. They must calmly and compassionately help clients who have just suffered a tragedy (house fire, car accident, death of a loved one). They are part financial planner, part counselor, part insurance law expert, and part business person all rolled up in one.
When you look for a new independent insurance agent there are things you need to keep in mind –
1- It isn’t all about money. A good insurance agent will find you the best coverage available even if it is with a company that pays the agent a low commission. The client must come first.
2- They have to give above average customer service. Normally people only speak to their insurance agent when they first purchase their policy, when they need to add or subtract something from their policy, or when they need to make a claim. They have only two or three interactions in which to make a positive impression. When a client needs to make a claim or change their coverage they expect to be taken care of promptly and professionally so good customer service is the key to repeat business.
3- You need to be pretty darn smart to be an insurance agent. Life insurance, business insurance, auto insurance, homeowners insurance, boat insurance, classic car insurance, vacation insurance, wedding insurance, and many, many other types of insurance policies are sold by the same agency and your agent should be able to answer any question you have about any aspect of your policy.
4- Independent insurance agencies are usually a family affair. Our agency is a father and son agency and together they have several decades of insurance knowledge. When something is part of your family you work harder for it. Your business reputation and your family reputation go hand in hand.
Remember the lady I spoke of in the beginning of the blog? She just called me and asked for Hudson Valley Agent’s phone number (845-778-2141). She told me that if anyone could speak so highly of her insurance agent then they must be worth looking into! When you find a great insurance agent it’s kind of hard to keep quiet about it so if you love your insurance agent tell a friend or two and share the love. Hudson Valley Agents is the Hudson Valley’s best family owned independent insurance agency. Let them show you that the best insurance in the Hudson Valley can be found at Hudson Valley Agents.